Frequently asked questions
WHAT PAYMENT METHODS DO YOU ACCEPT?
You can use all the main Credit Cards & PayPal in our store.
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HOW SECURE IS MY PERSONAL INFORMATION?
Website adheres to highest industry standards in order to protect your personal information with the best security solutions.
Your credit card information and personal details are encrypted during transmission using SSL (secure socket layer technology), which is widely used on the internet for processing payments safely.
-MY TRACKING NUMBER IS NOT WORKING
90% of our orders has a tracking number available. However, it's possible that your order doesn't have a tracking number. Please contact us at HelpRiniox@gmail.com in case you need to know more about your shipment which doesn't have a tracking code and we'll do our best to get you some information about it!
You will receive your tracking number by email within few days from your order. You can then track your order using the code at our Track Order page.
Please make sure you've inserted your code right, best way to do this is by using copy & paste.
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DO YOU SHIP INTERNATIONALLY?
Website ships worldwide every day. Shipping is available for most all around the world.
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HOW LONG DOES IT TAKE FOR MY ORDER TO SHIP OUT?
All items are subject to a handling period before they are dispatched.
99% of orders leave the warehouse within 1-3 days of payment.
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MY ORDER DID NOT ARRIVE ON TIME, WHAT SHOULD I DO?
If for any reason whatsoever your items do not arrive within 45 business days from the purchase date, please contact HelpRiniox@gmail.com
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HOW LONG DOES SHIPPING TAKE?
Standard International Shipping: 8-20 business days
All orders will be dispatched from our warehouse within 3 business days. In peak periods please allow for up to 6 business days for dispatch.
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HOW IS THE PACKAGE BEING DELIVERED?
This depends on where you live and which product you order. The package will be delivered to your home, mailbox, porch or local post office with a notice left on your mailbox.
Most orders will be available for pickup from your local post office once you receive a notice letter by your mailbox. This also happens if the mailman has tried to deliver the package to your home but no one was there to accept it and it couldn't be left anywhere safe.
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FROM WHERE IS MY PACKAGE BEING SHIPPED FROM?
Our warehouses are located in China & United States. Most orders are shipped from China. If you need more information about this, please contact us at HelpRiniox@gmail.com
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WHAT IF I RECEIVE A DAMAGED / FAULTY PRODUCT?
If you have received a damaged or faulty product from Website, please send us a photographic, or video proof of the damage and we will send you a new working item right away (free, of course).